Hard Dental Practice Conversations - How to Strategically Manage Your Conflicts
About this Seminar
Conflict happens. It is inevitable. It is going to happen whenever you have diverse people with
different backgrounds, expectations or views. If ignored or handled badly, conflict can devastate a
dental practice. If handled early and effectively, relationships and workplace culture will be
enriched. Innovation and team engagement improves. This makes conflict management critical –
it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and
repair relationships. Simply put – dental practice conflicts require hard conversations.
This presentation helps dentistry professionals use hard conversations to take the initiative to
confront the problem. Critical to conflict management, participants will develop strategies for
turning a disagreement into an opportunity to provoke learning and enrich relationships. Lastly,
the workshop will cover how to create lasting solutions to conflict management and tips for
sticking to them.
Learning Objectives
- Enabling participants to understand how to effectively reduce and manage conflicts.
- Illustrating that conflicts are normal and can be used to create better solutions to problems if they are handled well.
- Enhancing their conflict management skills and awareness.
- Learning how to have fierce conversations to resolve conflicts.
Presenters
About Paul Pelletier LL.B. CAPS PMP
Paul is a ground-breaking expert specializing in workplace respect, leadership, diversity/inclusion, and conflict management. Paul is the former Chair of Diversity and Inclusion at the Attorney General of BC and both a member of the Métis Nation of BC and of the LGBTQ2+ community. He is also the author of two books, including The Workplace Bullying Handbook.
In his engaging, insightful and entertaining keynotes and workshops, he shares powerful stories that leave audiences inspired to build respectful, inclusive workplaces where both staff and patients/clients thrive. Paul’s websites are: pushingpastimpossible.com and http://www.paulpelletierconsulting.com
Paul’s clients include the Pacific Dental Conference, Quebec Dental Association, Ontario Dental Association, Ottawa Dental Society, dental profession events, professional associations, Intel, AT& T, American Airlines, Cora, universities, law firms, and Project Management Institute (PMI) chapters. He has presented at conferences all over the world including Dubai, Switzerland, Italy, England, and throughout the United States and Canada. He is fluently trilingual and can offer keynotes and training in English, French and Spanish.